We do not want to stress you with something you don’t want or a damaged product! Should you not be satisfied, please return the product to us and we will exchange, replace or refund you. Terms and conditions are stipulated below. This Policy applies to items bought from Koti Traditional Wedding Specialists (TWS) online store.

Certain parts of the Policy do not apply to used or previously owned products, this is indicated in the relevant sections below. Used items are items that are returned/second hand and often offered for sale at discounted prices due to their original packaging being damaged, unsealed, missing or the product/s showing signs of handling and/or re-packaging. Nothing in this Policy is intended to limit your statutory rights in any way.

Items can be returned within 14 days of receipt to qualify for free exchange/replacement or full refund. After 14 days, you can only return a product if it is broken.

When preparing your return, please ensure:

  • You wrap your item as per original packaging or securely (ensuring it won’t get damaged) for transit back to our warehouse.
  • Include all accessories and parts that arrived with the item.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.


9)We are unable to deliver what you ordered


In the unlikely case we are unable to deliver your item, as we source rather than manufacture our goods and so may be subject to supply issues out of our control, we will alert you and proceed to execute one of two options:

1. Process a full refund within 3 - 5 working days in the case the issue is a long-term (2 or more months delay) one.

2. Allow a waiting period of up to 2 months until supply is back at acceptable levels/quality/consistency. In the case we are unable to obtain consistent supply again, the item will be unpublished and possibly delisted from our portfolio.